luosteve的部落格

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在很多人的眼裡，空服員只不過是所謂的那些穿得體面、舉止端莊、和領高薪水的「高級服務生」。但事實上，我們可不只是大家所認知的如此而已喔。  

In a number of people’s points of view, flight attendants are just the so-called “high-class waiters or waitresses” who wear decently, act gracefully and get good pay. Well, actually, we are more than what’s been considered in this way.  

 

當然啦，為了讓乘客在看到我們的第一眼就可以感受到我們的專業，展現自己好看的一面並且舉止得宜是必要的。派餐和收餐以及回應客人五花八門的需求是我們的主要工作；這看起來好像和一般餐廳的服務生沒啥兩樣，但空服員還多了一項專長，以應付不時之需，那就是急救和逃生的技能。  

Of course we have to make ourselves “good-looking” and behave accordingly when we work in-flight because by doing so, we can present our professionalism in the first sight out of our passengers. Meal distribution and collection as well as responding to passengers’ multifarious requests are our main tasks, which seem to be exactly the same duties as what waiters and waitress normally do in the restaurants. However, as a flight attendant, he/she should extend their knowledge and skills to the scope of first aids and evacuation in case any accidents happen unexpectedly.  

 

剛進航空公司的職前訓練中，我們就得熟悉舉凡小至流鼻血，大至心臟病或甚至得幫孕婦接生等意外狀況的處置 。此外，雖然大家都期待安全快樂的飛航旅程，但也不可不為「萬一」碰到需要逃生或劫機等事件做準備。為了讓我們熟悉各項急救和逃生意外處理，不但每次飛行前都會被座艙長抽考和急救及逃生的處理程序，每年我們也會被公司安排回訓課程，再複習和考試這些悠關飛航空全的知識與技能。如何應對這些大小狀況都得銘記於心，如此「堵到」的時侯才不會驚慌失措。  

During our pre-work training, we are trained to be familiar with the handlings of such accidents as from the small case like nose bleeding to the severe one like heart attack or even the delivery for a pregnant woman. In addition, although a happy and safe flight is the main goal and anticipated by everyone for an air journey, we shall not ignore the fact that any accident related to evacuation or hijack, though chances are slim, might be possible to occur and we need to get well-prepared for any rainy day. In order to make us familiarized with the handling procedures and knowledge for situations of first-aid and evacuation, our in-flight service managers are required to pop quiz their designated subordinate crew safety questions; besides, every crew member is rostered a few days for a brush-up session in the company on an annual basis. How to respond to all the in-flight accidents needs to be kept in mind so we flight attendants will not be struck with a panic when encountering any.  

 

所以說，空服員不只是「服務生」而已，還得擔任「空中保姆」之責；除了讓每位乘客在旅程中享受舒適之外，也得確保大家都能順利平安。要當一個空服員可不簡單，十八般武藝樣樣都得俱全，這份工作雖然不輕鬆，不過只要看到乘客們幸福的表情，以及他們對我們所道出的一句感謝，再累都會非常有成就感。  

Therefore, flight attendants are not just waiters and waitresses, but can also be entitled as the “Nannies in the Air”. Despite offering passengers enjoyable and comfortable journey, we also have to make the flight smooth and safe. It’s not a cup of tea to be a flight attendant because he or she has got to be equipped with numerous types of skills. Though not an easy job for us in essence, when we see passengers with happy and joyful faces and when we hear them say “thank you” to us, all the tiredness will soon be transformed into the satisfactory sense of responsibility.