第一次打商務艙的感想是~~其實商務艙並沒有想像中的難做。  

In my opinion, different from what I had imagined, Business Class was not so difficult to work in. 
 

和經濟艙一樣，做商務艙依然要以不變應萬變。機艙內隨時都會有各式各樣的狀況題讓我們空服員碰到，這就是要考驗我們智慧的時侯了。  

Like working in EY, we have to face variable situations with invariable service attitudes when serving in J. There are in fact a number of situations arising from time to time, and as cabin crews we must always be ready to wittily deal with them.  

** 在我們家,EY是Economy Class (飛機上經濟艙)的簡稱；J則是Business Class (飛機上商務艙)的簡稱；F則是頭等艙(First Class)的簡稱.這是我們家對不同艙等因票價不同所給予的代稱啦,至於說為什麼呀,可能要公司高層才知道了,且有些公司用的代號是不一樣的呢!
 

頭兩趟的商務艙（第一趟是香港—胡志明市—香港，第二次是香港—台北—東京—香港）經驗其實還沒有遇到啥多大條的況狀題，只是出了一些小小糗的包就是了，不過誰人無過嘛，有錯才會成長，經驗才是最重要的，不是嗎？  

I did not come across any big problems over my first two flights (the first one was HKG-SGN, and the second one was HKG-TPE-NRT-HKG ) when I worked in J class except a few embarrassing errors I made. Well, no one is perfect. We all grow with mistakes, don’t we? Experiences should be much more valued in spite of mistakes.  

** 雖然/儘管…仍…的用法有很多，它的公式是：In spite of + N., S + V/In spite of the fact that S + V, S + V / Despite + N., S + V/Despite the fact that S + V, S + V，despite或in spite of的公式不一定要放在句首喔！例如：In spite of the heavy rain, Steven still went shopping yesterdayà In spite of the fact that it was raining heavily, Steven still went shopping yesterdayà Despite the heavy rain, Steven still went shopping yesterdayàDespite the fact that it was raining heavily, Steven still went shopping yesterday.儘管下大雨，史蒂芬仍然跑去血拚。  

 

 

 

 

 

 

 

 

糗事1 Embarrassing Error 1:  

史提夫：（正在準備迎賓飲料）  

座艙長：Well, Steve, although we have Economy Class orange juice here in Business Class, you should try to use the one for Business Class because it’s more high-class. 
 

Steve：(in the middle of preparing welcome drinks)  

ISM：嗯，史提夫啊，雖然說我們商務艙裡有經濟艙的柳橙汁，但你還是得用商務艙專用的柳橙汁喔，因為比較高檔啊！) 
 

P.S商務艙的柳橙汁是有很多果肉的新鮮柳橙汁，而經濟艙的則是柳橙口味果汁。  

P.S The orange juice for Business Class is the fresh one with a lot of pulps, while the one for Economy Class is nothing but punch juice.  

 

糗事2 Embarrassing Error 2：  

史提夫：(正在派耳機給乘客)  

座艙長：Steve, you know this is J and not EY. So you should distribute one headset to one passenger respectively. Do not act like in EY：grab a bunch of them and pass to more than one passenger at the same time. 
 

Steve：(in the middle of distributing headset)  

ISM：史提夫啊，這裡是商務艙不是經濟艙喔！所以呀，你發耳機的時侯得一個客人一個客人發，不要手上一次抓兩三個再同時分給不同客人喔！  

 

糗事3 Embarrassing Error 3：  

史提夫：（看到有位客人正要提起重行李到上方行李櫃）Excuse me madam, would you like me to help with your luggage？  

某李：It’s ok, thank you. I think I can do it by myself. (聽她講話的聲音，我才知道她是「男」的) 
 

Steve：（Observing a passenger who is about to carry a heavy luggage to the overhead compartment）不好意思，這位女士，需要我幫忙妳提放行李嗎？  

Lee：沒關係，謝謝你，我想我可以自己來。(I was then aware of the Miss L to be a “male” from her voice) 
 

 

 

 

 

 

 

               

雖然頭兩趟的商務艙還做得滿順利的，但還是出了自己覺得超丟臉好笑的糗。不過除了上述小失誤外，其它的表現還是小小受到主管和客人讚賞的(偷笑中)。說實在我還滿喜歡做商務艙的說~~因為可以：  

Though my previous J class flights were very smooth, I still made a fool of myself by acting awkwardly a few times. Except the previous small errors I made, my overall performance was still appreciated by my superiors and passengers (snickering). But frankly speaking, I am quite into working in J, because: 
 

1).學到很多高水準的待客技巧。(將心比心嘛！人家花比經濟艙更多的錢錢，當然要讓他們享受更好的款待囉，所以說話會更加有禮，服務會更加貼心)  

1). I can pick up a number of high standard service skills. (We ought to fill in passengers’ shoes.  They spend more money for J class than for EY, so they deserve to be treated very well. Thus, when serving J class passengers, we would naturally speak more politely and act more considerately.) 
 

2).有更多機會服務到名人。(像我同學就載過大導演陳可辛、吳君如、徐若瑄、章子宜、休葛蘭…等人，超級羡慕說) 

2). I may be more likely to serve some celebrities. (Some of my Taiwanese colleagues have already waited on the big shots such as the prestigious movie director-Peter Chan, Sandra Ng, Vivian Hsu, Zhang Ziyi, etc. So envious.) 
 

3).可以吃到高檔的商務艙餐點。(什麼高級海鮮飯、紅酒燉肉飯、高檔義大利麵、蛋糕、水果、冰淇淋…只要有多的，想吃多少就吃多少。難怪傳聞說做商務艙久了會心寛體「胖」) 

3).I can eat various foods of superior quality. (Various options of food such as high-class seafood rice, red wine meat stew with rice, top-quality Italian noodles, cakes, fruits, ice creams, etc. are so welcome to us as long as there are extra portions. No wonder it’s said that the more you work in J the more pounds you will gain.) 

 

 

 

 
** pounch應為punch 

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